Privacy Policy

Last updated: 16 Jun 2026

YOYOSHOPSG ("we", "us", "our") respects your privacy and is committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act 2012 ("PDPA").

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, create an account, place an order, contact us, or otherwise interact with us.

1. Personal Data We Collect

"Personal data" means data, whether true or not, about an individual who can be identified from that data or from that data and other information to which we have or are likely to have access.

We may collect the following personal data:

  • Name;
  • Billing and shipping address;
  • Email address;
  • Telephone number;
  • Order history and transaction details;
  • Payment information (processed securely through third-party payment providers);
  • IP address, browser type, device information, and website usage data;
  • Communications with us, including customer support enquiries;
  • Marketing preferences and subscription status.

You may choose not to provide certain personal data; however, this may prevent us from providing our products or services to you.

2. How We Collect Personal Data

We may collect personal data when you:

  • Create an account on our website;
  • Place an order;
  • Subscribe to our newsletter or marketing communications;
  • Contact us via email, social media, chat, or contact forms;
  • Participate in surveys, promotions, or contests;
  • Browse our website through cookies and similar technologies.

3. Purposes for Collection, Use, and Disclosure

We may collect, use, and disclose your personal data for the following purposes:

  • Processing and fulfilling orders;
  • Providing customer support;
  • Verifying your identity;
  • Processing payments and preventing fraud;
  • Arranging shipping and delivery;
  • Communicating with you regarding your orders;
  • Managing returns, exchanges, warranties, and refunds;
  • Improving our products, services, and website functionality;
  • Conducting analytics and business operations;
  • Sending marketing communications where you have consented to receive them;
  • Complying with legal and regulatory requirements;
  • Enforcing our terms and conditions.

We will only collect, use, or disclose your personal data for purposes that a reasonable person would consider appropriate in the circumstances.

4. Disclosure of Personal Data

We may disclose your personal data to:

  • Payment processors and financial institutions;
  • Logistics, courier, and shipping providers;
  • Website hosting providers and technology service providers;
  • Marketing and analytics providers;
  • Professional advisers, including accountants, auditors, and legal advisers;
  • Government authorities, regulators, or law enforcement agencies where required by law.

We do not sell or rent your personal data to third parties.

5. International Transfers

Your personal data may be transferred to, stored, or processed outside Singapore by our service providers.

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the receiving party provides a standard of protection comparable to that required under the PDPA.

6. Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, remember your preferences, and personalise content.

You may adjust your browser settings to disable cookies; however, certain features of our website may not function properly.

We may use third-party analytics tools, such as Google Analytics or similar services, to understand how visitors use our website.

7. Marketing Communications

Where required by law, we will obtain your consent before sending you marketing communications.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us.

We comply with the Do Not Call provisions under the PDPA where applicable.

8. Protection of Personal Data

We implement reasonable administrative, physical, and technical safeguards to protect your personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Retention of Personal Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable laws.

When personal data is no longer required, we will securely delete, anonymise, or dispose of it.

10. Access and Correction Requests

You may request access to or correction of your personal data in our possession by contacting our Data Protection Officer.

We may require sufficient information to verify your identity before processing your request.

We reserve the right to charge a reasonable administrative fee for access requests where permitted by law.

11. Withdrawal of Consent

You may withdraw your consent for our collection, use, or disclosure of your personal data at any time by contacting our Data Protection Officer.

Please note that withdrawing consent may affect our ability to provide certain products or services to you.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing any personal data.

13. Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact our Data Protection Officer:

Data Protection Officer:  Mr. Jonathan Lee

Email: yoyoshopsg@gmail.com

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after any changes indicates your acceptance of the revised Privacy Policy.