Terms and Conditions

General

This website is operated by YOYOSHOPSG. Throughout the site, the terms “we”, “us” and “our” refer to YOYOSHOPSG. We provide this website, including all information, tools and services available, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By accessing our site and/or purchasing from us, you agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced herein (such as our Refund Policy and Privacy Policy).

If you do not agree to these Terms, you must not use this website or our services.

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides the e-commerce platform enabling us to sell our products to you.

SECTION 1 – ELIGIBILITY & USE

By using this site, you confirm that you are at least the age of majority in your country of residence, or have consent from a parent or legal guardian.

You agree not to:

• Use our products or services for unlawful purposes
• Violate any applicable laws or regulations (including intellectual property laws)
• Transmit malicious code, viruses, or harmful software

Any breach may result in termination of your access.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time.

You agree not to reproduce, duplicate, copy, sell, or exploit any part of the website or service without our written permission.

All intellectual property on this website (including images, branding, and content) remains the property of YOYOSHOPSG unless otherwise stated.

SECTION 3 – ACCURACY OF INFORMATION

We aim to ensure all information on our site is accurate, but we do not guarantee that all content is complete, current, or error-free.

You acknowledge that reliance on any information is at your own risk.

SECTION 4 – PRICES & SERVICE MODIFICATIONS

Prices and product availability are subject to change without notice.

We may modify or discontinue any product or service at any time without liability.

SECTION 5 – PRODUCTS & AVAILABILITY

Some products may be available exclusively online and in limited quantities.

We reserve the right to:

• Limit quantities per order/customer
• Restrict sales to certain regions or countries
• Discontinue products at any time

We make reasonable efforts to display product colours accurately, but cannot guarantee exact representation across devices.

SECTION 6 – ORDERS & BILLING

We reserve the right to refuse or cancel any order, including those that appear fraudulent, duplicated, or intended for resale without authorization.

You agree to provide accurate and complete billing and shipping information.

If we modify or cancel your order, we will attempt to notify you via the contact details provided.

SECTION 7 – SHIPPING & INTERNATIONAL ORDERS

We ship from Singapore to multiple countries worldwide.

7. 1 Dispatch & Responsibility Transfer

Once your order has been dispatched and accepted by the shipping carrier, the shipment is deemed to be under the responsibility of the carrier. To the extent permitted by applicable law, risk of loss and title to the goods pass to you upon dispatch.

All delivery timeframes provided are estimates only and are not guaranteed. Delays may occur due to:

• Customs processing
• Postal or courier delays
• Weather, peak periods, or operational disruptions

We are not liable for delays once the parcel has been handed to the carrier.

Where tracking is provided:

• A parcel marked as “Delivered” by the carrier will be considered successfully delivered
• We are not responsible for lost or stolen parcels after confirmed delivery
• Customers are responsible for ensuring a secure delivery location

You are responsible for providing accurate shipping information.

We are not liable for:

• Parcels lost due to incorrect or incomplete addresses
• Failed delivery attempts or uncollected parcels
• Parcels returned to sender due to customer error

Re-shipping costs will be borne by the customer.

If a parcel is lost in transit (i.e. not marked as delivered and deemed lost by the carrier):

• We will assist in initiating an investigation with the shipping provider
• Claims are subject to the carrier’s investigation process and timelines
• Any compensation or replacement is at our sole discretion, and may depend on the outcome of the carrier’s claim

We reserve the right to:

• Offer a replacement, store credit, or partial refund
• Decline compensation where the carrier confirms delivery or insufficient evidence is provided

For international orders:

• Customers are solely responsible for customs duties, taxes, and import fees
• Refusal to pay customs fees resulting in return or abandonment of the parcel will not qualify for a refund of shipping costs

We are not responsible for delays, seizures, or losses caused by customs authorities.

For certain countries or regions with higher risk of loss or delivery issues, we reserve the right to:

• Restrict shipping methods
• Decline orders at our discretion

Singapore Post may suspend shipments to high-risk areas as per their website: https://www.singpost.com/support/service-updates

Customers with orders affected by such service suspensions will be notified as soon as reasonably practicable and may choose one of the following options:

• To keep the order pending until shipping services resume; or
• To cancel the order and receive a full refund, provided that the order has not yet been shipped; or
• Be offered an alternative shipping method, which may incur additional fees, such as FedEx.

By agreeing to these Terms, you agree to contact us first to resolve any shipping-related issues.

Filing a chargeback for a parcel marked as delivered or still within the carrier’s delivery timeframe may be considered a breach of these Terms.

 

SECTION 8 – THIRD-PARTY SERVICES & LINKS

Our website may include third-party tools or links.

We are not responsible for:

• The content or accuracy of third-party websites
• Any transactions made with third parties

Use of such services is at your own risk.

SECTION 9 – USER SUBMISSIONS

If you submit feedback, suggestions, or other materials, you grant us the right to use, modify, and distribute them without restriction.

You agree not to submit content that is unlawful, harmful, or violates any third-party rights.

SECTION 10 – PERSONAL DATA

Your personal data is handled in accordance with our Privacy Policy and applicable laws.

SECTION 11 – ERRORS & OMISSIONS

We reserve the right to correct any errors, inaccuracies, or omissions (including pricing or product details) at any time without prior notice, including after an order has been placed.

SECTION 12 – PROHIBITED USES

You may not use this site for:

• Illegal activities
• Harassment, abuse, or discrimination
• Uploading malicious software
• Data scraping or unauthorized data collection

Violation may result in termination of access.

SECTION 13 – DISCLAIMER & LIMITATION OF LIABILITY

All products and services are provided “as is” and “as available”.

To the maximum extent permitted by law, YOYOSHOPSG shall not be liable for:

• Indirect or consequential damages
• Loss of profits, revenue, or data
• Delays or failures caused by third-party shipping providers

Where liability cannot be excluded under applicable law, it will be limited to the minimum extent permitted.

SECTION 14 – INDEMNITY

You agree to indemnify and hold harmless YOYOSHOPSG from any claims arising from your breach of these Terms or violation of any law or third-party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force.

SECTION 16 – TERMINATION

We may terminate or suspend your access if you violate these Terms.

Any obligations or liabilities incurred prior to termination will survive.

SECTION 17 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and YOYOSHOPSG regarding use of the website and services.

SECTION 18 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Singapore.

SECTION 19 – CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use of the site indicates acceptance of any changes.

SECTION 20 – CONTACT INFORMATION

If you have any questions about these Terms, please contact us at:
Email: yoyoshopsg[at]gmail.com